Terms of service

TERMS & CONDITIONS

Last Updated: 27 October 2025

Welcome to Friend Of Ours (“we,” “our,” or “us”). By visiting our website and purchasing from our online store, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. Overview

This website is operated by Friend Of Ours. Throughout the site, the terms “we,” “us,” and “our” refer to Friend Of Ours. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

If you do not agree to these Terms, please do not access the website or use any of our services.

2. Online Store Terms

By agreeing to these Terms, you confirm that you are at least 18 years old, or have obtained consent from a parent or guardian to use this site. You may not use our products for any illegal or unauthorised purpose.

3. Product Information

We strive to ensure all product descriptions, images, and pricing are accurate. However, slight variations in colour, texture, or fit may occur due to screen settings, lighting, and production differences.
All items are subject to availability. We reserve the right to discontinue or modify any product at any time.

4. Pricing & Payments

All prices are listed in Ringgit Malaysia (MYR).

Prices may change without prior notice.

Full payment is required at checkout through our accepted payment methods.

Once an order has been placed and confirmed, it cannot be amended.

5. Shipping & Delivery

Orders are processed within 2–4 business days after payment confirmation.

Domestic Shipping (Malaysia): Estimated delivery within 3–7 business days.

International Shipping: Estimated delivery within 7–21 business days (if applicable).

Tracking details will be emailed once your order has shipped.

We are not responsible for delays caused by couriers, customs, or external factors beyond our control.

6. Returns & Exchanges

We accept returns within 7 days of delivery for eligible items.
To qualify, products must be:

Unworn, unwashed, and in original packaging with all tags attached.

Returned with proof of purchase.

Please note:

Sale and promotional items are final sale.

Customers are responsible for return shipping costs unless the item received is incorrect or defective.

To request a return, please contact us at friendofmine@friendofours.store

7. Refunds

Once your return is received and inspected, you’ll be notified via email regarding approval or rejection.
Approved refunds will be processed to the original payment method within 7 business days.
Shipping fees are non-refundable.

8. Cancellations

Orders can be cancelled within 24 hours of purchase. Once processing has begun, we’re unable to cancel or modify the order.

9. Intellectual Property

All content on this website — including but not limited to text, logos, designs, images, and graphics — is the property of Friend Of Ours and protected under applicable copyright and trademark laws.
Reproduction or redistribution without written consent is strictly prohibited.

10. Limitation of Liability

Friend Of Ours shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or services.

11. Governing Law

These Terms & Conditions are governed by the laws of Malaysia, and any disputes will be subject to the exclusive jurisdiction of the courts of Kuala Lumpur.

STORE POLICIES

Privacy Policy

We respect your privacy and are committed to protecting your personal data.
Your information is collected solely to process orders, deliver products, and improve our services.
We do not sell or share your personal data with third parties except for trusted logistics and payment partners.

CONTACT US

If you have any questions regarding our Terms or Policies, please reach out to:
📩 Email: friendofmine@friendofours.store

🌐 Website: www.friendofours.store

© 2025 Friend Of Ours. All Rights Reserved.